Last updated: DATE. "redTV", "we", "us" means redTV.

Terms of Service

1. The service

redTV provides subscription access to a package of live Albanian-language television stations for personal, household viewing in the United States. We are an authorized reseller; the stations in the package are those our distribution agreement allows and may change over time. The service does not include movies or video on demand.

2. Eligibility and use

You must be at least 18 and able to enter a contract. Each subscription is for one screen at a time in one household. You may not resell, share, rebroadcast, record for redistribution, or show the service commercially or in public. We may suspend an account that breaks these rules.

3. Activation and devices

The service works through third-party player apps on compatible devices. Activation is done manually after payment, normally the same day, once we have the information we need (for Smart TVs, the device MAC address). Activation of the supported Smart TV player app is included in the price. You are responsible for your internet connection (about 10 Mbps per HD stream) and for device compatibility; contact us before buying if unsure.

4. Subscriptions, billing and automatic renewal

Subscriptions are billed in advance through our payment processor, Whop, and renew automatically at the end of each billing period until canceled. See the Auto-Renewal Terms, which are part of these Terms.

5. Hardware (Android box)

The optional Android box is a one-time purchase shipped to US addresses, normally delivered in 3–4 business days. Delivery estimates are not guarantees. Warranty period and who pays return shipping: owner to confirm.

6. Availability

Live television depends on third parties and on your internet connection. We work to keep the service stable and offer support 24/7, but we do not guarantee uninterrupted availability of any particular station or program.

7. Disclaimers and limitation of liability

The service is provided "as is". To the fullest extent permitted by law, we disclaim implied warranties, and our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing here limits rights you have under law that cannot be waived.

8. Changes, governing law, contact

We may update these Terms; material changes will be announced on this page and, for subscribers, by WhatsApp or email. These Terms are governed by the laws of the State of STATE OF LLC REGISTRATION. Dispute resolution / arbitration clause: attorney to decide. Contact: WhatsApp (button on this site) .

Privacy Policy

What we collect

• Order details you give us: name, email, WhatsApp number, chosen plan, device type, device MAC address, and shipping address if you order a box.
• Messages you send us on WhatsApp.
• Payment information is collected and processed by Whop; we do not see or store your full card number.
• Site and advertising data: pages viewed, actions on the site and campaign parameters (such as utm tags and ad click IDs), collected through Google Analytics, Google Ads and the Meta Pixel using cookies or similar storage.

How we use it

To activate and support your subscription, ship hardware, contact you about your order (including an order you started but did not finish), process payments, prevent misuse, and measure and improve our advertising.

Who we share it with

Service providers who need it: Whop (payments), the shipping carrier (box orders), WhatsApp/Meta (messaging), Google and Meta (analytics and advertising measurement), and our hosting provider. We do not sell your personal information for money. Attorney to confirm whether pixel use is a "sale/share" under California law and whether an opt-out link is needed.

Retention and your choices

We keep order and support records while your subscription is active and for 24 months afterwards, or longer where the law requires. You can ask us to access, correct or delete your information by writing to us on WhatsApp. You can block cookies in your browser and opt out of personalized ads in your Google and Meta ad settings.

Children

The site is not directed to children under 13 and we do not knowingly collect their information.

Refund Policy

Owner to confirm every number in this section.

• Try before you buy: a 24-hour trial is available on request via WhatsApp so you can check the service on your TV before paying.
• We could not activate you: if we cannot get the service working on your device within 48 hours of receiving your details, you get a full refund.
• First payment: refund on request within 7 days of your first payment if the service does not work properly for you and support could not fix it.
• Renewals: renewal payments are not refunded once the new period has started, except where the law requires; cancel before the renewal date to avoid the charge.
• Android box: returnable within 14 days of delivery in working condition; faulty units are replaced or refunded.

To request a refund, write to us on WhatsApp with the email you paid with. Approved refunds go back to the original payment method through Whop, normally within 5–10 business days.

Auto-Renewal Terms

• Your subscription renews automatically. At the end of each billing period (monthly, every 3 months, or yearly, depending on your plan) your payment method is charged the plan price shown at checkout, plus any applicable tax, until you cancel.
• How to cancel: online at any time from your Whop account (whop.com → sign in with the email you purchased with → your memberships → Cancel), or by writing to us on WhatsApp. Verify exact Whop steps once the Whop product is live.
• When cancellation takes effect: cancel before your renewal date to avoid the next charge. Service continues until the end of the period already paid.
• Price changes: we will notify you by WhatsApp or email at least 30 days before a price change applies to your renewal.
• Annual plans: we send a reminder before each yearly renewal. Timing (e.g. 15–45 days before) to be set per state law.
• You receive a confirmation of these terms by email from Whop after purchase.